Thank you for your purchase.  We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it for a full refund, store credit, or an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@lanmexx.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and the return form provided and mail your return the following address:

Company: Lanmexx Connectivity Group

Attn: Returns

RMA #: xxxxxxxxx

Address: Unit 9B 1111 Gorham Street, Newmarket Ontario, Canada L3Y 8X8

Please note, you will be responsible for all return shipping charges.

We strongly recommend that you use a trackable method to mail your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return/exchange. Please allow at least 7  [seven] days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Items classified as hazardous materials or use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Open software
  • Items with special shipping restrictions imposed by the U.S. Department of Transportation (as indicated on the product detail page)

For defective or damaged products, please contact us at the customer service number to arrange a refund or exchange.

Sale items are FINAL SALE and cannot be returned.

REFURBISHED PRODUCTS

Lanmexx refurbishes its hardware products from parts and components that are new or refurbished in accordance with industry-standard practices. Lanmexx warrants that the hardware products it refurbishes will be free from defects in materials and workmanship.

The warranty term is one year beginning on the date of invoice, as further described below. Damage due to shipping the products to you is covered under this warranty.

Otherwise, this warranty does not cover damage due to:

  • Failure to follow manufacturer specified installation, operation, or maintenance instructions
  • Unauthorized system modification, movement, or alteration
  • Unauthorized use of common carrier communication services accessed through the system
  • Abuse, misuse, or negligent acts or omissions of the customer and persons under the customer’s control; or Act of third parties and acts of God
  • Power surges

If warranty service is required, Lanmexx will issue a Return Material Authorization Number. You must ship the products back to lanmexx in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. lanmexx will ship the repaired or replacement products to you freight prepaid to the address on the original invoice. Shipments to other locations will be made freight collect.

If lanmexx repairs or replaces a product, its warranty term is not extended.

ORDER CANCELLATION

Order cancellation requests are honored prior to the shipment of product from our warehouse. Once an order is shipped, an order cannot be cancelled and a return for credit authorization must be requested (see Return Process section above).

Credit Card Order Cancellation

Credit card orders can be cancelled free of charge prior to the credit card being charged by our order system. After the credit card has been charged, the following fees apply to credit card order cancellations.

Orders $500 and above Subsequent to the credit card being charged, a processing fee of 4% will be applied to any order cancellation. The credit will be equal to the order total minus the 4% processing fee.

Orders under $500 No processing fee is applied.

ORDER REFUSALS

After an order is shipped from our warehouse, any refusals of the shipment by the customer will be treated as an order cancellation. The applicable order cancellation processing fee structure will apply (see Order Cancellation section above). In addition to any applicable order cancellation processing fees, the customer waives and Free Ground Shipping offer and will be charged the destination and return shipping fees.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

416 786 8023

support@lanmexx.com

Limitation of Liability: Vertical Cable ® WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. Vertical Cable ® WILL NOT BE LIABLE FOR PRODUCTS OR SERVICES NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES, Vertical Cable IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE(S) UNDER THIS AGREEMENT.

THIS WARRANTY IS NON-TRANSFERABLE AND APPLIES ONLY TO THE ORIGINAL PURCHASER AND DOES NOT EXTEND TO SUBSEQUENT OWNERS OF THE PRODUCT. ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY ARE LIMITED IN DURATION TO A PERIOD OF THE EXPRESS WARRANTY AS PROVIDED HEREIN BEGINNING WITH THE DATE OF ORIGINAL PURCHASE AT RETAIL AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, SHALL APPLY TO THIS PRODUCT THEREAFTER. Lanmexx MAKES NO WARRANTY AS TO THE FITNESS OF THE PRODUCT FOR ANY PARTICULAR PURPOSE OR USE. UNDER NO CIRCUMSTANCES SHALL Lanmexx BE LIABLE FOR ANY LOSS, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS PRODUCT

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All prices are in CAD